Refund policy

Last updated: 18 / 01 / 2026

At Luminiq Kids, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • We accept returns within 30 days of delivery.

  • Items must be unused, in original condition, and in the original packaging.

  • To initiate a return, please contact us at support@luminiqkids.com.

Non-returnable items

  • Personalized products

  • Sale or clearance items

  • Used or damaged items due to misuse

Refunds

  • Once we receive and inspect your return, we will notify you.

  • If approved, refunds will be issued to the original payment method within 7–10 business days.

  • Shipping costs are non-refundable.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos so we can resolve the issue quickly.